Terms and Conditions

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Terms and Conditions for Buying vehicles from Japan Car Direct.

By accepting the services of Japan Car Direct LLC, you agree to be bound by and accept these terms and conditions whether you have read them or not.

Dealer lot cars and the cars from auction are not in the possession of Japan Car Direct LLC. The assessment of the auction cars and writing of the auction sheets is done by the staff employed by the auction houses, and has no direct connection to Japan Car Direct LLC. Japan Car Direct LLC can have an additional inspection of each auction vehicle completed by a professional third party vehicle inspector at the customer’s request, but do not offer any warrantee or guarantee of vehicle condition, and the buyer purchases at his or her own risk.

A deposit is required to secure the services of Japan Car Direct LLC. A deposit of 50,000 yen covers up to a 1 million yen bid to win 1 vehicle. If the intended bid amount is over 1 million yen then the deposit must be 8% of that bid amount. If a customer requests a refund of the deposit before the successful purchase of a vehicle, monies will be returned in full, less the cost of bank and inspection fees. Deposits that remain in PayPal longer than 6 months will accrue a 4.1% refund handling fee and be deducted from the refund.

The customer’s bid is based on the information available at the time the bid is made, and is ultimately the decision of the customer to proceed with said bid. If the customer chooses to withdraw their bid for any reason, Japan Car Direct LLC staff will make every effort to do so. In the case that the bid deadline has passed and the bid cannot be withdrawn, the customer will be responsible for payment in full when the bid is successful.

Should the customer choose to have a vehicle re-entered into auction after a successful win, a cancellation fee of 40,000 yen will be charged to cover the cost of time and labor involved with re-entry, in addition to all other additional costs (inland transport, auction fees, storage fees etc.). When a profit is made on the resale at auction then that amount will be shared between the customer and JCD.

The customer is responsible for any and all additional inland transportation costs due to but not limited to: auction house location not listed in estimate, vehicle being non drivable or not being able to load, vehicle repairs due to break down or inoperability during transport, custom and or singular transport, other carriers being used due to availability, size and or ground clearance of vehicle, outlying auction houses dealers and private locations, and availability of ships to the destination country from the nearest port.

The full value of the proforma Invoice must be paid to the account on the bottom of the invoice within two business days of receiving it. The customer is also responsible for any difference due to fluctuation in the exchange rate when payment arrives at our bank more than five banking days from the date the proforma invoice was sent. If payment does not come through within the five banking days a 1,500 yen penalty will be charged daily until the payment is received. After 30 days, if payment is not received if full the customer’s deposit is forfeited and the vehicle becomes the property of Japan Car Direct LLC.

It is the sole responsibility of the customer to research and remain in compliance with all regulations and restrictions connected with importing the vehicle into the country specified by the customer prior to bidding. Japan Car Direct LLC will not be responsible for carrying out any of this research or taking any measures necessary to ensure this compliance. Furthermore, Japan Car Direct LLC does not warrant the accuracy of any information on the JapanCarDirect.com website, or any written or verbal advice that might otherwise be given to the customer in regard to the nature of any import regulations and restrictions.

Japan Car Direct LLC cannot be held liable for anything beyond its control. This includes but is not limited to: errors or damage caused by auction houses, transporters, shipping companies and shipping agents; shipping availability and schedules; any costs incurred by the buyer (duty, taxes, etc); mechanical and or electrical failure; corrosion; non delivery of parts from Japan side supplier post payment; failure of buyer to receive posted items in their country and the costs involved in resending those items; missing parts and inner cargo; exchange rates, force majeure (war, strikes, and floods,) etc..

The customer should be aware that the vehicles usually require a thorough cleaning, and that “consumable” items such as brake pads, tires, oil and the like, may require replacing upon arrival at the country of import. Also, the customer is strongly urged to take reasonable care when starting the vehicle upon arrival, since cold starting after a long period of inactivity can result in severe damage to the engine, and other parts of the vehicle.

Japan Car Direct LLC and the customer undertake to make reasonable efforts to resolve any disputes arising in their relationship following the provisions of these terms and conditions. In the event that the issues in question are not covered by these terms and conditions, Japan Car Direct LLC and the customer agree to make every effort to resolve the dispute through mutual negotiation in good faith. In the event that reasonable attempts at negotiation fail and one or both parties decide to take recourse to legal action, this legal action shall be brought under Japanese Law in the Chiba District Court.

If any part of these terms and conditions that is not fundamental is found to be illegal or unenforceable, such findings will not affect the validity or enforceability of the remainder of these terms and conditions.

Japan Car Direct LLC reserves the right to modify these terms and conditions at any time without notice.

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  • 5 star review  Great experience working with Japan Car Direct. Very helpful, great communication and very patient with a first time mini truck buyer and importer.

    thumb Sven MacAller
    4/06/2021

    5 star review  I can't recommend JCD enough. Mathew was a fantastic person to work with. As a newbie to the Japanese auctions, I was quite naïve and had far too many questions. Mathew was kind, knowledgeable, and patient through the entire process. My Minicab arrived last week and I am quite pleased. I would not hesitate to work with Japan Car Direct again in the future. Thank you Mathew!! Jay A.

    thumb Acute Autoworks
    2/26/2021

    5 star review  I purchased a suzuki carry from here.. They made the whole process so easy..fantastic communication,and I got what I wanted.. highly recommend using this company for your next purchase. 5 stars

    thumb Alec KELSEY
    2/21/2021
  • 5 star review  IF YOU ARE OVERLY CAUTIOUS READ THIS I am over the top and I am aware of it. Matthew probably should get an award for dealing with me. I dig into everything and am used to fighting for fairness at auto auctions here in the USA - we own a small dealership. Early into my fist purchase (of many) Matthew earned my trust. He’s a rare breed: a true professional and exceptional at what he does. The world NEEDS more like him in every industry. Matthew is one of our most valued partners now, as we strive to bring JDM to Rochester and the Great Lakes. I’m a tough case, I openly admit, but he worked through my caution and I’m now very happy to purchase through him. Call me if you want, I’ll recommend Matthew to anyone. Drew

    thumb Drew Carapella
    2/19/2021

    5 star review  IF YOU ARE OVERLY CAUTIOUS READ THIS I am over the top and I am aware of it. Matthew probably should get an award for dealing with me. I dig into everything and am used to fighting not to get taken at local auctions (I own a dealership and believe strongly in integrity). Early into my fist purchase (of many) Matthew earned my trust. He’s a rare breed: a true professional and exceptional at what he does. The world NEEDS more like him in every industry. Matthew is one of our most valued partners now, as we strive to bring JDM to Rochester and the Great Lakes. I’m a tough case, I openly admit. Find me and call me if you want, I’ll recommend Matthew to anyone. Drew

    thumb Drew Carapella
    2/19/2021

    5 star review  I always wanted a Land Cruiser ! Mathew helped me find 2 beautiful trucks from the Japanese auction. Had them delivered to Freeport, TX last week. He was amazing to work with. Fast response time on bids, super easy to work with, he has a lot of experience and answered all questions promptly. Will be working with JCD more in the future to purchase more vehicles !

    thumb Vince Jabbal
    2/10/2021
  • 5 star review  Very pleased with my experience with JCD. Mat helped me with my purchase of a Honda Beat and its shipping to the port of Baltimore. Everything was seamless and I would (and already have) recommended this company to several friends.

    thumb Justin Marvel
    2/01/2021

    5 star review  Thanks to JapanCarDirect for the opportunity, Yoshi took well care of my requests with a incomparable patience and fast follow up. Will definitely pass the word around !!! 👌🇨🇦🇯🇵

    thumb Ray Mechanic
    1/25/2021

    5 star review  Fantastic service, helped me through the process of importing my JZX100 to the UK, Everything was clear and fees were low, worth every penny though, fantastic and couldn't have asked for more!

    thumb Jack Ellis
    1/19/2021
  • 5 star review  I just picked up my dream campervan from port and have to say that Japan car direct was with me the entire way. I felt so supported all my questions were answered and I could not imagine doing something like this without them. I highly recommend the whole team, trust them and would encourage anyone to use there services.

    thumb scott snow
    12/23/2020

    5 star review  Mathew and all stuff JCD are best. I ordered 4 cars to UA. Support was 24H. The team did its best to solve my problems. They are really good. Now I can recommend them. Unique condition of the car. P.S. sorry but the photo was taken immediately upon arrival. Thank you again!

    thumb Oleg Dziuba
    11/23/2020

    5 star review  I just wanna thank Matthew and the whole team at Japan Car Direct, they always went above and beyond in making sure their clients are always happy and informed about the vehicles they are purchasing. I am still in the buying process but so far 5/5 definitely. I’ll keep everyone posted when I do find a car!

    thumb Mahad Awan
    11/10/2020
  • 5 star review  Do yourself a favor, call Mathew at Japan Car Direct. Let him take the worry about doing business over seas off your plate. Not knowing anything about importing vehicles from Japan, I spent countless hours studying and trying to figure it all out. The headaches were too much! After Mathew walked me through the process it was a piece of cake. We've already bought a couple and are now buying more with complete confidence. Thanks guys, much much appreciated.

    thumb Richard Harris
    10/23/2020

    5 star review  Can not recommend these guys enough. I dealt with Matt, who was extremely helpful and patient with all of my stupid questions. The way they have the whole process is so convenient, especially with the live video translations of the auction sheets. I will absolutely be returning to them in the future.

    thumb Seaver Brown
    10/10/2020

    5 star review  Trustworthy group here! They made it easy from point a to b. So glad this was the first group I tried as I have heard horror stories about the import process. Highly recommended.

    thumb Cory Cheyne
    9/22/2020
Japan Car Direct provides friendly, honest, efficient service. Get the vehicles you want today at a price you can afford!!

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