Terms and Conditions

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Terms and Conditions for Buying vehicles from Japan Car Direct.

By accepting the services of Japan Car Direct LLC, you agree to be bound by and accept these terms and conditions whether you have read them or not.

Dealer lot cars and the cars from auction are not in the possession of Japan Car Direct LLC. The assessment of the auction cars and writing of the auction sheets is done by the staff employed by the auction houses, and has no direct connection to Japan Car Direct LLC. Japan Car Direct LLC can have an additional inspection of each auction vehicle completed by a professional third party vehicle inspector at the customer’s request, but do not offer any warrantee or guarantee of vehicle condition, and the buyer purchases at his or her own risk.

A deposit is required to secure the services of Japan Car Direct LLC. A deposit of 50,000 yen covers up to a 1 million yen bid to win 1 vehicle. If the intended bid amount is over 1 million yen then the deposit must be 8% of that bid amount. If a customer requests a refund of the deposit before the successful purchase of a vehicle, monies will be returned in full, less the cost of bank and inspection fees. Deposits that remain in PayPal longer than 6 months will accrue a 4.1% refund handling fee and be deducted from the refund.

The customer’s bid is based on the information available at the time the bid is made, and is ultimately the decision of the customer to proceed with said bid. If the customer chooses to withdraw their bid for any reason, Japan Car Direct LLC staff will make every effort to do so. In the case that the bid deadline has passed and the bid cannot be withdrawn, the customer will be responsible for payment in full when the bid is successful.

Should the customer choose to have a vehicle re-entered into auction after a successful win, a cancellation fee of 40,000 yen will be charged to cover the cost of time and labor involved with re-entry, in addition to all other additional costs (inland transport, auction fees, storage fees etc.). When a profit is made on the resale at auction then that amount will be shared between the customer and JCD.

The customer is responsible for any and all additional inland transportation costs due to but not limited to: auction house location not listed in estimate, vehicle being non drivable or not being able to load, vehicle repairs due to break down or inoperability during transport, custom and or singular transport, other carriers being used due to availability, size and or ground clearance of vehicle, outlying auction houses dealers and private locations, and availability of ships to the destination country from the nearest port.

The full value of the proforma Invoice must be paid to the account on the bottom of the invoice within two business days of receiving it. The customer is also responsible for any difference due to fluctuation in the exchange rate when payment arrives at our bank more than five banking days from the date the proforma invoice was sent. If payment does not come through within the five banking days a 1,500 yen penalty will be charged daily until the payment is received. After 30 days, if payment is not received if full the customer’s deposit is forfeited and the vehicle becomes the property of Japan Car Direct LLC.

It is the sole responsibility of the customer to research and remain in compliance with all regulations and restrictions connected with importing the vehicle into the country specified by the customer prior to bidding. Japan Car Direct LLC will not be responsible for carrying out any of this research or taking any measures necessary to ensure this compliance. Furthermore, Japan Car Direct LLC does not warrant the accuracy of any information on the JapanCarDirect.com website, or any written or verbal advice that might otherwise be given to the customer in regard to the nature of any import regulations and restrictions.

Japan Car Direct LLC cannot be held liable for anything beyond its control. This includes but is not limited to: errors or damage caused by auction houses, transporters, shipping companies and shipping agents; shipping availability and schedules; any costs incurred by the buyer (duty, taxes, etc); mechanical and or electrical failure; corrosion; non delivery of parts from Japan side supplier post payment; failure of buyer to receive posted items in their country and the costs involved in resending those items; missing parts and inner cargo; exchange rates, force majeure (war, strikes, and floods,) etc..

The customer should be aware that the vehicles usually require a thorough cleaning, and that “consumable” items such as brake pads, tires, oil and the like, may require replacing upon arrival at the country of import. Also, the customer is strongly urged to take reasonable care when starting the vehicle upon arrival, since cold starting after a long period of inactivity can result in severe damage to the engine, and other parts of the vehicle.

Japan Car Direct LLC and the customer undertake to make reasonable efforts to resolve any disputes arising in their relationship following the provisions of these terms and conditions. In the event that the issues in question are not covered by these terms and conditions, Japan Car Direct LLC and the customer agree to make every effort to resolve the dispute through mutual negotiation in good faith. In the event that reasonable attempts at negotiation fail and one or both parties decide to take recourse to legal action, this legal action shall be brought under Japanese Law in the Chiba District Court.

If any part of these terms and conditions that is not fundamental is found to be illegal or unenforceable, such findings will not affect the validity or enforceability of the remainder of these terms and conditions.

Japan Car Direct LLC reserves the right to modify these terms and conditions at any time without notice.

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  • Can't fault these guys - this was the first time I've bought a car at any auction, let alone one in Japan. The support from Yoshiro was brilliant, very patient... read more

    Phil Stebbing Avatar
    Phil Stebbing
    4/14/2022

    Japan Car Direct helped me find my dream car. We found a great deal on an ST205. Yoshiro was fantastic and super responsive and patient with all of my questions.... read more

    Brandon Moore Avatar
    Brandon Moore
    4/11/2022

    So pleased with our companies new Japanese mini-truck import. Japan Car Direct made it all too easy. We made a few first-timer mistakes on the paperwork but the next import... read more

    MARKNADEN Studio Avatar
    MARKNADEN Studio
    4/08/2022
  • Great dependable business! Highly recommended! Thank you Mathew for all your hard work!

    Dmitri Gordei Avatar
    Dmitri Gordei
    3/30/2022

    Yoshiro and the folks over at JapanCarDirect are the best! They were super helpful with my first time importing a vehicle to the US and were quick to answer all... read more

    Mike McD Avatar
    Mike McD
    3/20/2022

    This was our first time importing a vehicle and we would hands down use Japan Car Direct again. Taylor made everything so simple and stress free. We would our Toyota... read more

    Jennifer Morgan Avatar
    Jennifer Morgan
    2/07/2022
  • First time importing a vehicle and Taylor did a great job guiding me the entire way! 5 star service! Excited about my new mini truck!

    Ryan White Avatar
    Ryan White
    1/18/2022

    Good experience throughout the entire process. They had the patience to help me find what I was looking for, when it arrived it was in great condition as I expected... read more

    Michael Jones Avatar
    Michael Jones
    1/13/2022

    First time customer review:
    All around a great company to work with. Mathew was very responsive and helped me throughout the entire process. With this being the first time importing a...
    read more

    Adam Fifield Avatar
    Adam Fifield
    1/10/2022
  • My sales rep at JCD, Taylor, was amazing. He was quick to get me auction info, provided me good insights on possible price points, and was ready to answer any... read more

    Derek Rucker Avatar
    Derek Rucker
    12/15/2021

    Mathew was extremely patient with me from start to finish, during a time when COVID backlogs and the Suez canal blockage happened - can only imagine this being mega stressful... read more

    Adam Delaney Avatar
    Adam Delaney
    11/24/2021

    10 stars for service! This was my first time importing, we used JCD on a recommendation from a friend and I was really blown away by the service which Andrew... read more

    Jeff Cheok Avatar
    Jeff Cheok
    10/21/2021
  • In a time were lots of exporters are trying to make a quick dollar and sell you a rusty car, Japan Car Direct looks out for you and makes sure... read more

    Sebastian Kurpiel Avatar
    Sebastian Kurpiel
    10/01/2021

    Hey Matt, thanks for all the help in locating the perfect vehicle for our acreage. We cannot say enough good things about the service you provided. Your... read more

    Angela Butler Avatar
    Angela Butler
    9/06/2021

    After deciding to import a vehicle myself from Japan to the US, Japan car direct was one of the first names to come up. Of course this being the first... read more

    LelandLs6 T Avatar
    LelandLs6 T
    7/28/2021
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