Terms and Conditions

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Terms and Conditions for Buying vehicles from Japan Car Direct.

By accepting the services of Japan Car Direct LLC, you agree to be bound by and accept these terms and conditions whether you have read them or not.

Dealer lot cars and the cars from auction are not in the possession of Japan Car Direct LLC. The assessment of the auction cars and writing of the auction sheets is done by the staff employed by the auction houses, and has no direct connection to Japan Car Direct LLC. Japan Car Direct LLC can have an additional inspection of each auction vehicle completed by a professional third party vehicle inspector at the customer’s request, but do not offer any warrantee or guarantee of vehicle condition, and the buyer purchases at his or her own risk.

A deposit is required to secure the services of Japan Car Direct LLC. A deposit of 50,000 yen covers up to a 1 million yen bid to win 1 vehicle. If the intended bid amount is over 1 million yen then the deposit must be 8% of that bid amount. If a customer requests a refund of the deposit before the successful purchase of a vehicle, monies will be returned in full, less the cost of bank and inspection fees. Deposits that remain in PayPal longer than 6 months will accrue a 4.1% refund handling fee and be deducted from the refund.

The customer’s bid is based on the information available at the time the bid is made, and is ultimately the decision of the customer to proceed with said bid. If the customer chooses to withdraw their bid for any reason, Japan Car Direct LLC staff will make every effort to do so. In the case that the bid deadline has passed and the bid cannot be withdrawn, the customer will be responsible for payment in full when the bid is successful.

Should the customer choose to have a vehicle re-entered into auction after a successful win, a cancellation fee of 40,000 yen will be charged to cover the cost of time and labor involved with re-entry, in addition to all other additional costs (inland transport, auction fees, storage fees etc.). When a profit is made on the resale at auction then that amount will be shared between the customer and JCD.

The customer is responsible for any and all additional inland transportation costs due to but not limited to: auction house location not listed in estimate, vehicle being non drivable or not being able to load, vehicle repairs due to break down or inoperability during transport, custom and or singular transport, other carriers being used due to availability, size and or ground clearance of vehicle, outlying auction houses dealers and private locations, and availability of ships to the destination country from the nearest port.

The full value of the proforma Invoice must be paid to the account on the bottom of the invoice within two business days of receiving it. The customer is also responsible for any difference due to fluctuation in the exchange rate when payment arrives at our bank more than five banking days from the date the proforma invoice was sent. If payment does not come through within the five banking days a 1,500 yen penalty will be charged daily until the payment is received. After 30 days, if payment is not received if full the customer’s deposit is forfeited and the vehicle becomes the property of Japan Car Direct LLC.

It is the sole responsibility of the customer to research and remain in compliance with all regulations and restrictions connected with importing the vehicle into the country specified by the customer prior to bidding. Japan Car Direct LLC will not be responsible for carrying out any of this research or taking any measures necessary to ensure this compliance. Furthermore, Japan Car Direct LLC does not warrant the accuracy of any information on the JapanCarDirect.com website, or any written or verbal advice that might otherwise be given to the customer in regard to the nature of any import regulations and restrictions.

Japan Car Direct LLC cannot be held liable for anything beyond its control. This includes but is not limited to: errors or damage caused by auction houses, transporters, shipping companies and shipping agents; shipping availability and schedules; any costs incurred by the buyer (duty, taxes, etc); mechanical and or electrical failure; corrosion; non delivery of parts from Japan side supplier post payment; failure of buyer to receive posted items in their country and the costs involved in resending those items; missing parts and inner cargo; exchange rates, force majeure (war, strikes, and floods,) etc..

The customer should be aware that the vehicles usually require a thorough cleaning, and that “consumable” items such as brake pads, tires, oil and the like, may require replacing upon arrival at the country of import. Also, the customer is strongly urged to take reasonable care when starting the vehicle upon arrival, since cold starting after a long period of inactivity can result in severe damage to the engine, and other parts of the vehicle.

Japan Car Direct LLC and the customer undertake to make reasonable efforts to resolve any disputes arising in their relationship following the provisions of these terms and conditions. In the event that the issues in question are not covered by these terms and conditions, Japan Car Direct LLC and the customer agree to make every effort to resolve the dispute through mutual negotiation in good faith. In the event that reasonable attempts at negotiation fail and one or both parties decide to take recourse to legal action, this legal action shall be brought under Japanese Law in the Chiba District Court.

If any part of these terms and conditions that is not fundamental is found to be illegal or unenforceable, such findings will not affect the validity or enforceability of the remainder of these terms and conditions.

Japan Car Direct LLC reserves the right to modify these terms and conditions at any time without notice.

google-review
  • review rating 5  Matt made importing a few mini trucks for our farm a breeze. Super easy to deal with and transparent with all the details involved in bidding and winning auctions, the import process, and everything in between.

    thumb Ben and Maggie O'Brien
    6/30/2020

    review rating 5  My truck had been stolen and Matt was helping me bid on mini-trucks to replace it. Of course once we started bidding the truck was recovered, but Matt was upfront and very helpful both getting into and out of our auction based relationship. I would not hesitate to work with JCD again!

    thumb William Gundy
    6/28/2020

    review rating 5  I worked with Mat and i believe i couldn't have done any better. This was my first time dealing with importing, Mat was so patient and helpful through this purchase. I also feel he got me the best deals, i have since the first purchase made two more and will continue to do business with Mat.

    thumb robert barnowsky
    6/16/2020
  • review rating 5  I purchased three vehicles from auction with Matt, he made it extremely easy and was available whenever I needed him throughout the entire importing process. This is not the last time I will be dealing with them. I plan to order more vehicles in the near future! If your looking for a trustworthy company to order vehicles through I highly recommend JCD!

    thumb dylan christner
    6/07/2020

    review rating 5  Mathew was super helpful if helping me get more info and bid on cars I was interested in.

    thumb Matt Sparkman
    5/16/2020

    review rating 5  Mathew and the gang were great with helping me with the acquisition of my 1994 Subaru Sambar dump kei truck. I was so excited about getting a truck I was ready to buy just about anything. Matt put the breaks on that and used his experience and knowledge to weed out the potential problems. I use my truck almost daily around our farm moving things and as a work surface. It is great. Mathew and Japan Car Direct helped my sister get a kei truck as well and I have and will continue to recommend them to anyone who has expressed interest in my great little vehicle.

    thumb Eric Amon
    5/12/2020
  • review rating 5  I purchased a 1994 4wd Suzuki Carry Kei truck through JCD. Yoshi helped me during the process and after nearly 3 months and over 100 emails back and forth between questions and translations of auction sheets I finally decided on a truck. I've now had it for nearly a month and couldn't be happier with the purchase. They are extremely promt with responses and answered all questions I had. Being completely new at the importing process I never felt uneasy with my decision. If I ever decide to import another vehicle I will definitely use them again.

    thumb brandon spaur
    5/06/2020

    review rating 5  Excellent service from beginning to end. I registered over the new year holidays and received an automatic out of office response and also still received personal response indicating when auctions resumed. The process takes doing your own due diligence to study the cars you want but the guys at JCD will assist where they can as well.

    thumb Mike Witting
    4/10/2020

    review rating 5  When I thought about importing a vehicle from Japan, I was a little apprehensive. I read some real horror stories. Once I got in contact with Yoshi, he put me at ease. The entire crew at Japan Car Direct made the process effortless. From translations, to inspections, to the auctions, I felt comfortable with the entire transaction. The hardest thing was waiting for the ship to arrive at port with my new truck. I highly recommend JCD to anyone considering a vehicle import from Japan.

    thumb Doug Uken
    4/08/2020
  • review rating 5  The entire Team at Japan Car Direct has been incredible at making purchasing a vehicle from Japan quick and effortless. Matt and Yoshiro are extremely friendly, and have performed above and beyond my expectations from start to finish. No matter how many questions you may have, these guys will know all the right answers! If you’re looking for a vehicle from Japan then look no further than Japan Car Direct. 10/10 ⭐'s

    thumb Tanner Whale
    3/10/2020

    review rating 5  After ordering my minivan from Mathew and the folks at JCD, I will definetely use them again. Took three months to get the van but I am on the other side of the world. Van arrived in better condition than I expected although battery was dead and gas was extremely low. Other than that, the documents were sent to me promptly and the process of registering was seamless with the supplied documents. Thank you Matt and team and I look forward to working with you in the future!

    thumb Grant Kirby
    1/29/2020

    review rating 5  When starting my path of importing a JDM classic Land Cruiser, I spent weeks doing research before actually committing because I’d never imported anything before. I was fortunate to come across Japan Car Direct, and that’s where I met Mathew. Wow, where do I start with Mathew..... (Just kidding Chicago!) Mathew was fantastic, from spending time on Skype answering all my questions to teaching me everything I needed to know to successfully find the truck of my dreams. Well today in fact I picked up my truck at the port, and it was in even better condition than I could have seen in the pictures and from the reports provided. Guess what, just ordered another one! You are the Master Mathew. Go Hawks!

    thumb Brian Cannon
    1/23/2020
  • review rating 5  My Importing experience with Japan Car Direct was unbelievably smooth. What I feared would be a complex process became far simpler than ever imagined. From the very beginning I worked with Mathew, who provided excellent communication. I always felt informed on all costs and the vehicle’s condition. My van has arrived in the US and I couldn’t be happier. Thank you for all the help! I hope to work with JCD again soon.

    thumb Alec Anglum
    1/18/2020

    review rating 5  Had a great experience finding and importing a classic car. Worked with Mathew Matusiak and guided me all throughout the process. Would highly recommend Japan Car Direct.

    thumb Jagger Wakefield
    1/14/2020

    review rating 5  This was my first experience importing any vehicle. The team at JCD, specifically Mathew, made the process exciting and fun. The information provided from the how to video’s, the explanation of ALL the costs and even helping me choose an import broker that made the experience easy and understandable for this first time customer. Thank you for answering my every question providing guidance through my first purchase. I look forward to buying my next vehicle from you too! Patrick – North Texas

    thumb Poutler
    1/13/2020

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