R.K. – US customer

By: Japan Car Direct COMMENTS: 0
4
Dec
Hey Matt,
We’re happy to say that the import process was a success! We were miraculously able to drive 4.5 hours to Savannah, pick up the car, and drive back in one day.
Quinn and I just wanted to thank you and Scott for all your help over the last several months. Thanks for answering all our questions, even the stupid ones, it helped us feel confident, which is very important when buying a car based on a few blurry pictures from the other side of the world. The next car we import will definitely be through you guys.
Thanks for everything,
R.K. – US customer
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Read reviews from real customers who have experienced the excellent service offered by Japan Car Direct
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2024-08-30
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2024-07-27
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2024-06-22
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Samir Farah
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2024-05-31
						Had a hell of a good experience working with Mason to lock down one of my teenage bucket list cars (Nissan Silvia Spec-R).Mason took time to explain the process start to finish and also worked to support my many requests for transport and to coordinate a container vs RORO. I would happily buy another vehicle through Mason and JCD - money well spent!			
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Iain Hannah
2024-04-20
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Steven Roth
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Grigory Tetis
2024-03-26
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G W
2024-03-23
						I can't say anything negative about my experience with JCD. Despite the time difference, everyone communicated quickly and thoroughly. Yoshiro did a great job steering me away from junk vehicles and aided me in finding something very nice. If you're considering purchasing a JDM vehicle, you'd be foolish not to use JCD!			
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Rich Neilson
2024-03-19
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Denis D.
2024-03-19
						I am very pleased with the cooperation with Japan car direct. Thank you Matt for the stress-free time from the first message sent to collecting the car from the port			
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Mario Rubbish Clearance Coventry
2024-03-19
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kris clipsham
2024-03-19
						I haven't won any bids yet but JCD has been amazing to work with so far and I am confident that I have the best team helping with my JDM purchase!			
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Kevin Smart
2024-03-12
						Fantastic experience bidding and buying a 1994 Honda Acty Van.  Mason van Dyk was an excellent ally through the entire process.  I was very nervous conducting business with a company in another country but they made the entire process painless.  I highly recommend paying for the inspection before you bid and be sure to take a look at the time change so you can get the report in time before the auction starts.    Thank you for being honest and fair in your dealings with me.			
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Joel Mason
2024-03-09
						Super happy with the car it’s in great condition. thanks for the help Mason and JCD			
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Sammy Stevo
2024-02-19
						Excellent service, quick and professional. Always in touch to answer all my questions, quick to react to buy a car from an auction even with very short notice. Thank you, Matt and the team! Got a white Lexus for an excellent price with the very small mileage of 61000 km. Highly recommend!			
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Top Spot
2024-01-26
						The guys at Japan Car Direct are awesome. Super helpful and Quick to respond, they made the vehicle import process quite simple. I had zero knowledge or experience of importing a vehicle before reaching out to Matt. I am so grateful for everyone at Japan Car Direct and I’m so happy with my new Delica!			
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Anna Tedesco
2024-01-24
						Mike helped me with purchasing and importing my first JDM car (JZX100 Chaser). Throughout the entire process, Mike was extremely professional and I really appreciated his availability to answering all my questions/requests. Despite the numerous amount of questions I had (I am an extremely anxious person), responses from JCD were always concise and carried a very professional tone which I particularly appreciated and I think is very representative of working with a Japanese vs US-based company for importing. Initially, I was split between using JCD versus a US-based importer (like The Import Guys). But after considering the material difference in pricing, especially given the JPY FX rate, I thought I'd go with JCD given they are based in Japan and I figured paperwork and communication between them and other local entities in Japan would be easier. Sure enough, no regrets! Everything went extremely smoothly after winning my bid, I was essentially hands off when it came to getting the car out of Japan. The only clarification I'd provide to other potential customers is just recognizing that JCD provides all services up until the car is on the boat, then its on you to coordinate with a customs broker and shipping company to have the car clear US customs and get released. All in all, JCD really handled all the paperwork needed and I couldn't have imagined a more simple importing process. Wouldn't hesitate to use them again!			
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Michael Tan
2024-01-19
						My experience with Japan Car Direct was flawless. From finding the right vehicle to payment and delivery, everything was a breeze. This was my first foreign import and I was impressed with how communicative and efficient the team was. Yoshiro was very helpful in guiding me through the process and being patient with me throughout.The only thing I would mention is that have the spare key couriered separately as one of my key fobs went missing during shipment. Cost me a bit to replace and reprogram; but not the end of the world. Just flagging as good practice for anyone thinking of buying a vehicle for import.Otherwise, would highly recommend Japan Car Direct and would use them again and again.			
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Robert McCall
2024-01-18
						If you are looking for a JDM vehicle, there is only one company you should work with. JCD. Without a doubt the best customer service, and your best option for securing the vehicle of your dreams.			
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Darragh O'Carroll MD
2023-12-19
						JCD was great! Mason was extremely helpful and knowledgable throughout the entire process. Will be using their services again and highly recommend.			
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Erik
2023-12-19
						I recommend them to you! They are a serious company and very helpful. Thank you very much Mathew !			
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romrock22 Setsidis
2023-12-19
						Mike and the team helped me import a classic Range Rover p38 for a restoration project. I couldn’t be happier with the personalised service and secure atmosphere. Andrew			
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Andrew Cantwell
2023-12-19
						The team at JCD made buying a car from another country easier than I could have imagined. I worked with Yoshiro and he always replied extremely fast when I sent links to cars I was interested in bidding on and even offered advice on how to more effectively judge the condition of a vehicle to pick out exactly what I was looking for. Would recommend to anyone looking to import their first car, or even their tenth.			
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Seth Garrett
2023-12-19
						Smooth great experience. Imported 2 cars with Mike and haven’t been disappointed. Will definitely buy more in the future! Thanks Mike and JCD			
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Phillip Fast
2023-12-19
						Excellent experience with Japan Car Direct. Worked with Yoshiro over the span of several months and could not have been easier. Always responsive, professional, and communicative. Removed all the guesswork out of the process and got me a good price at auction. Highly recommended!			
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Casey Schaeffer
2023-12-19
						Car delivered exceeding my expectation.Mason Patiently guide through the process.JCD is Legit and I strongly recommends them.			
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who wong
2023-12-19
						Mike was excellent through & through in helping me purchase my first import through Japanese auction. Very thorough, and quick responses every time I wanted info on a car I saw up for auction. The screen recordings with auction sheet translations was key to finding the right car for me. Their references to a stateside broker was also paramount to my successful import experience. Highly recommend for anyone looking to purchase a vehicle in Japan and import into the US.			
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Sam Loomis Visuals
2023-12-06
						I saw several posts about Japan Car Direct and Yoshiro Nakajima. All very positive. Here is my positive post. Japan Car Direct and a good import broker on the US side made getting the little KEI truck painless. The banana is for scale.			
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Charles Bell
2023-11-19
						Great team, great service! Mike, Matt and the entire team were super knowledgeable and patient about explaining the process of bidding for a JDM vehicle at auction and shipping the vehicle overseas. Always quick to respond and professional. They made sure I found the exact car I was looking for. I would definitely recommend!			
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A ukognes
2023-11-19
						Without a doubt the best customer service, and the car was pretty good too! From the first conversation with Mike Nguyen I knew I had found the right person and company to help me bring a car to the UK. If you are reading this and have any concern about buying from Japan don’t, they are definitely the partner you want. Mike was helpful beyond fault with the many video reports he sent, each as cheerful and informative the last, he patiently and politely answered every email instantly and question I had along with my concern about sending money. I need not have worried. JDC seamlessly handled everything including at the UK end by hooking me up with an import company who charged a fair price for off loading the car and getting it through customs and it was there ready at the agreed pick up time. I cannot convey how impressed I was with everyone and am just about to buy another car as I love the car and the service. There is a reason they have so many 5 star reviews. Don’t hesitate in using them. You’ve found the best team for your adventure into buying a car from Japan.			
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linda winslet
2023-11-19
						Japan Car Direct is so amazing! About 6 months ago I wanted a Kei truck. I looked at purchasing them locally, but they were just too expensive. So, I looked at importing one through a company like JCD to save some money and to look for what I wanted exactly. While I was initially skeptical, after interacting with agents getting access to the auction site, I was so confident in the ability to import the car of my dreams. After months of bothering my agent, Taylor, with constant bids and random questions, I finally won an auction and purchased my truck. While I thought once I had paid the final bill to them that their services were over, I was dead wrong: Taylor was there to support me through the ENTIRE process. JCD worked so hard to make sure my truck was just how I wanted it, delivered as fast as possible, and affordable. While it was scary at first, it was just so easy! I am just now getting my truck registered and road-legal. My fulfillment in my new Kei truck and with JCD's services was so immense that I couldn't help convincing friends and family to make the same choice that I did: importing my JDM dream car through Japan Car Direct. Huge shoutout to Taylor and to the company. No wonder this company has so many five-star reviews on Google, they're amazing!			
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Cade Miller
2023-11-19
						Ever since my first trip to Japan in 2016, I have wanted a kei vehicle. I was finally in a position to get one this year, but I didn't know where to start. After doing a lot of research and talking to a few folks who had done it before, I decided to use Japan Car Direct. The primary reason I chose JCD was that I kept hearing them described as "helpful" and "trustworthy". I think these two qualities are important, but particularly for a first time importer like myself. After all, I was going to be sending thousands of dollars halfway across the world for a vehicle I'd never seen, so I wanted someone I could trust and who would help me through the process. Yoshiro absolutely delivered on both counts for Japan Car Direct. From the first e-mail he was very responsive, took time to answer all my questions, and helped guide me to the right truck. The JCD team is great and I can't recommend them enough. I'm sure I will be doing business with them again when I'm ready for my next Japanese car! As for the vehicle, I snagged a very clean 1994 Acty SDX that showed up in even better condition than I expected. I just picked it up from the port the other day, I'll update with photos once I get it cleaned up!			
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Mark Gates
2023-11-19
						HIGHLY RECOMMENDED! I would gladly add my name to the list of those that had the opportunity to work with Mike and the rest of the team at JCD. At first I was hesitant of the whole process, but Mike took lots of time answering my questions and helped put me in contact with the right people to get things in order for the purchase, export/import, and certification process. They even helped organize a long term storage solution in Japan until the purchased car came to 25yr old. I own my dream car now and I KNOW i saved a ton of money by working with JCD. I would happily recommend them to anyone looking to do the same thing. thank you again for your help!!!			
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Matthew Wright
2023-11-19
						First time importing and these guys were awesome! Smooth from start to finish. A little too smooth… might need to look for another car!			
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Matt May
2023-11-19
						This is a class act, top of the line company. I was set to buy a kei truck through them but some life events happened and they happily refunded me my deposit. I will definitely be returning as a customer in the near future! Thank you for the genuine care!			
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William Greenberg
2023-11-19
						I fell down the rabbit hole of Kei trucks... I really wanted one but had never imported a car before. Mike and the rest of the team at Japan Car Direct were the perfect choice for this beginner's journey! As you begin your process Mike will be there to answer any questions and provide any translations of auction cars that interest you. He explained the overall process and was patient and courteous. He even recommended a U.S. broker that helped me complete all the necessary paperwork for title and registration of the vehicle in the U.S. I had an overall great experience and highly recommend this company for any Japanese car import needs. Kei is the way!			
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Ian Lugo
2023-11-19
						After looking through many reviews and scouring Reddit for advice I decided to trust Japan Car Direct for my first JDM import. I could not be happier my decision! They are an awesome company  that guided me through the entire process. If you are wanting to import a vehicle and don’t know who to trust, look no further than Japan Car Direct.			
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Zack S
2023-11-13
						Mason was very helpful through the whole process. Thank you JCD for an amazing experience. I will definitely continue doing business with the team.			
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orlando machin
2023-10-19
						Great experience, Crown is better than expected. Mason is great to work with , and made the process less stressful than I imagined it would be . Great job guys, look forward to dealing with again.			
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MJ AUTO
2023-10-19
						Great buying experience, bought my first Japan import from mike, everything went super smooth no unnecessary waiting time these guys are experts. Def. Recommend them 👌🏽			
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Franck Keunecke
2023-10-19
						It is my first time to import a car and it went good. thanks to JCD and thanks to Mike for his cooperations. All the best ✌️			
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Ali Arfaj
2023-10-19
						Mason did a great job helping through the entire process for multiple vehicles. He answered all my questions and was fast with responding. Overall japancardirect did a great job with helping me get my vehicles.			
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Alex Holubowsky
2023-10-19
						Would not have chosen any other company to work with, amazing communication doesn’t even feel like your buying a car on the other side of the world. My Toyota Hiace arrived exactly as expected. Very happy with Mason he was amazing to work with beginning to end.			
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Mobile Lube
2023-10-19
						Had a great experience with Mason! Thanks again.			
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Frey
2023-10-19
						Yoshiro and the JCD guys did an outstanding job helping me to import my Kei Truck. Over the course of the few months it took, and lots and lots of emails, they happily answered all of my dumb questions, and never ceased to be prompt, professional, and extremely helpful. I don't know how I would've done this without them!			
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Mitchell H
2023-10-19
						This is my first time importing a vehicle from Japan. Yoshi has been very helpful and responsive. The process has been explained clearly on their website and Yoshi guided me in all the steps. Very Happy doing it with them.			
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sandesh m.s
2023-09-19
						Mike and the team helped me buy a Subaru Sambar and export it to the US. This was my first time and JCD's professionality and willingness to help me understand the process made it a worry free experience. I would highly recommend them!			
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Andrew Austin
2023-09-19
						First time purchasing a car of my choice. JCD were absolutely brilliant. Initially, I was unsure of what exactly I wanted (Make, age, colour, mileage). I was more certain of what I did not want! Mason, my guide, was patient, even for the silliest questions, and eventually we whittled the choice down and then the acquisition of said car. R-line Polo 4 years old. Mason did all the necessary, buying and shipping, including all the paperwork! Fantastic. So now my beautiful Polo is residing in my garage awaiting the DVLA! The buying and the importation went like clockwork, thanks to JCD and Mason specifically. As soon as I get it on the road I will post pictures!			
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Jill Brownlow
2023-09-19
						この上なく素晴らしいです！！ カナダで車を探していた時にこの会社をネットで見つけました。正直、大変なんだろうな〜と思っていましたが 手続き本当に最低限で、楽々の輸入でした。 しかもカナダで中古車を買うより圧倒的に安く、綺麗で、走行距離も少ないです。 やりとりから何から全て楽しく、貴重な体験をさせていたただきました。 カナダでこの車と沢山走ります！ そしてまた次回、、よろしくお願いします！			
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Saki Ikeda
2023-09-19
						I have never dealt with a better company. These guys are outstanding and really know the business of exporting vehicles. I imported a car to Ireland and it was a joyous experience with JCD. Mike was so patient and responsive to every query and did a super job. Despite me changing my mind a few times and requesting many translations, he never complained. Mathew fought my corner right at the end of the process to make sure everything was right and his knowledge of the Irish system was really impressive given the geographical distances. If anyone in Ireland is looking to import a vehicle from Japan I highly recommend Japan Car Direct.			
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Jonathan Levy
2023-09-19
						I found JCD very helpful, friendly and professional. As a first time importer they where patient and informative Excellent service all round.			
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George Logan
2023-09-19
						I am writing this after being able to see my car for the first time today thanks to the guys at JCD, specifically Mike. I am still amazed at how easy and smooth the process has been start to finish. This was my first time importing a car and Mike was excellent in answering all my questions when it came to all the steps of how things work and the timeline in which it takes to receive the car. Mike was super quick to respond with translations of the car and in the end no detail was missed, the car arrived exactly how I expected it to. Overall could not be happier with my experience, big thank you Mike and I look forward to using JCD again some time in the near future.			
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vin wish
2023-08-19
						Very quick and Simple process. i would definitely use JCD again. My man Mike Nguyen helped me out through everything and even followed up with more translations when i needed them. He always had quick and informative responses.			
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evan gallion
2023-08-19
						I highly recommend Japan Car Direct. I just brought my first imported car home today, and I still don't understand all the steps from start to finish, but regardless, everything ran like a well oiled machine from an auction house to a port city south of Tokyo to Tacoma, WA, USA, export, import, etc... The people I worked with at Japan Car Direct were highly professional, patient, informative, and responsive. Cheers!			
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Wilfred Thompson
2023-08-19
						I had a great experience with Japan Car Direct, an auction broker and car exporter that helped me find and import a Kei truck from Japan. Communication was great throughout the whole process. They were very responsive and answered all of my questions, no matter how dumb they seemed. They took time to explain the entire process, from bidding to shipping, and made it very easy and stress free. I am very happy with their service and would highly recommend them to anyone looking for a reliable and professional company to import a car from Japan. Thank you, Taylor and Japan Car Direct!			
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D M
2023-08-19
						I used JCD for my first ever import. They make it so easy to get everything done and had patience with me asking 100 questions about the process. I would recommend these guys to anyone!			
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Aaron Lott
2023-08-19
						Very experienced car dealers!! My first time buying a vehicle on auction. The guidance from Yoshi was magnificent with prompt responses and great advice. I received my vehicle on time and in great condition.. Thank you again for your service.			
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Ryan Ramsarran
2023-07-19
						Dealt with Yoshiro from start to finish. He was great. Got an accurate estimate of how much it would cost to get a car imported where other companies were quoting a ridiculous amount. Final cost came out pretty much spot on. Yoshiro dealt with my queries very quickly and helped resolve any issues. Would definitely recommend to anyone looking to use their services.			
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Alban Haziri
2023-07-19
						Great experience getting a Kei Truck from Japan to the UK. Mike was excellent and helped throughout the process.			
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Alex Padmore
2023-07-19
						Juste Parfait. Une vraie équipe de professionnelle extrêmement sérieuse. C’était mon premier import, et tout c'est passé à merveille avec l'aide de Yoshiro. Je repasserai par leur service les yeux fermés pour un prochain import, vous pouvez leur faire entièrement confiance.			
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Aurelien DAMIEN
2023-07-19
						Smooth transaction. Helped find the right vehicle. Arrived as described. Paperwork all in order. Excellent communication.			
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Sanibel Jack Charters
2023-07-19
						Imagine you want to buy a car from Japan. You aren't there, you have no contacts there, you don't know the system. What can you do? I know the answer to this one! Do business with Japan Car Direct. I was that newbie, I had so many question - so many concerns. Mike Nguyen was kind enough to respond to everyone of them with patience and kindness. I can only imagine that almost every one of his multiple clients are doing the same thing - maybe at the same time! If that is so, I never got the feeling that I was a pest (I probably was). The result for me was a pleasant surprise. Probably due to my location, the car came faster than I imagined. My whole process (winning bid to delivery) took a month and ten days. So the moral is let these pros take care of you - because they will. The happy ending is that you will get the car of your dreams and these guys will have your back the whole time!			
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Craig Lewis
2023-07-19
						This is my second vehicle that Mike at Japan Car Direct has helped me import to the U.S. and the third I have been involved with. Impeccable service and if you do your homework and get the inspections on the vehicles you are interested in, you can get some great deals in Japan. The last vehicle took 1 month to arrive and 3 days to clear customs. I could not be happier with the car.			
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Dale Ficken
2023-07-19
						Awesome experience working with Taylor, he was extremely helpful and patience. It was my first time exporting a vehicle and he walked me through step by step and didn't mind answering all my millions of questions. I probably looked at 100+ different trucks and Taylor was instrumental in helping me make informed decisions on which trucks I should try to bid on and which ones I should probably avoid. I ended up purchasing three mini-trucks, one for myself and two other family members. We love them!!!! Great for working around the farm or yard, hunting, taking to the mountains and cruising the back mountain roads or just a daily commuter as I use mine for. If you are looking to import any vehicle from Japan, I would highly recommend the friendly and knowledgeable staff at JCD.			
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Eric Southerland
2023-07-19
						Mike has been great with assisting my first purchase overseas. They will guide you through the entire process. If you're looking to import on your own this is the place to do it.			
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TIMBER WOLF
2023-06-19
						Smooth Transaction. Matthew was very transparent and helped us every step of the way. Would definitley use them again.			
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Jay Weidner
2023-06-19
						This is my first time importing a vehicles from Japan. Mike has been very helpful and responsive. The process has been trouble free. Will definitely do business with them again. Highly recommended!			
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Abner Juco
2023-06-19
						Great first experience purchasing and importing a kei truck with help from the team at JCD! Yoshi was awesome to work with, he always replied quickly, was available for skype calls, and gave great guidance in selecting a quality vehicles at auction to bid on. The importing process went smoothly and the vehicle exceeded all of my expectations. Big thanks to Yoshi and the JCD team for making my kei truck dream a reality!			
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Thomas Slayton
2023-06-19